Verloop.io partners with WebEngage to empower brands to build engaging customer experiences

Verloop.io, the leading Conversational AI platform for Customer Support automation, announced today that it has partnered with WebEngage, a full-stack Retention Operating System, for consumer businesses. 

WebEngage customers can now useVerloop.io to send out their transactional and promotional messages via their WhatsApp channel by hyper-personalizing the content based on user behaviour. This enables the customer to start a conversation from end users which will be taken care of by verloop chat bots. 

"WebEngage is a leader in the user retention and customer engagement and we're excited to be working with the company to extend the channel capabilities of Verloop.io platform," says Gaurav Singh, Founder & CEO, Verloop.io. "This partnership will enable brands to seamlessly build automation on their channels from one dashboard.” 

Avlesh Singh, Co-founder & CEO, WebEngage, said, “The next leg of innovation in customer support will be driven by hyper personalisation and Verloop.io is revolutionising customer support with their disruptive conversational AI. We will together build engaging customer experiences while delivering on our goal to enable young brands leverage technology and slingshot their businesses. Forward looking brands must rely on technology to build disruptive solutions that provide delightful experiences to their customers and we’re excited to be working with Verloop.io to empower our customers to do just that."

WebEngage, is a new age Retention Operating System, making it easy for businesses to build customer engagement journeys.With Verloop.io, enterprises can easily start automating their customer support while integrating with 140+ tools across back-end systems, marketing, sales, point-of-sale.

Combined with the power of the WebEngage platform, businesses can build next-generation customer experiences at every touchpoint and create meaningful, memorable customer journeys. 

About WebEngage

WebEngage is a new age Retention Operating System, a single suite for marketers to store user data, provide actionable insights, orchestrate omnichannel campaigns by leveraging user insights to provide a hyper-personalized end-user experience. The platform helps brands drive more revenue from existing customers and anonymous users across 10 communication channels. WebEngage goes above and beyond a marketing automation platform and powers the user engagement for thousands of enterprise brands worldwide, working across several industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, Online Retail. The key clientele includes marquee brands like Unilever, L'Oréal, Bajaj Auto, Unacademy, Myntra, Pluralsight, Pepperfry, Junglee Games, HT Media, FirstCry, eXtra Stores and GoIbibo and many more.

About Verloop.io 

Verloop.io is the world's leading customer support automation platform that enables businesses to deliver delightful support experiences to their customers across channels. Verloop.io helps brands securely, effortlessly, and accurately scale up their customer support and is used by over 5,000 brands globally, including Decathlon, Cleartrip, Dar Al Arkan, Fetchr, Livpure, Adani Capital, DSP Mutual Fund, Rentomojo, Scripbox, and many more.

Powered by Blockchain Technology, Ruder Finn Starts an All-New Service - Web3 Connect, Offering Expertise in Crypto, NFTs, and Metaverse

New Delhi, Delhi, India – Strengthening its commitment to redefining communication with a technology-first approach, the global integrated communications consultancy, Ruder Finn India launched Web3 Connect. With a focus on upcoming sectors like Crypto, Metaverse, and NFT, the new service aims to assist and support brands with their storytelling, leveraging the firm’s wealth of knowledge in core and evolving technologies in the market.

Delivering comprehensive and integrated communications strategies, Web3 Connect brings impactful storytelling to brands to build points of resonance to help clients stand apart, across traditional and digital platforms. Additionally, will also engage in proactive conversations with developers, regulatory bodies, enterprises, and governments to drive advocacy programmes and create an impact.
                                                                                            
Speaking about the announcement, Atul Sharma, Managing Director, Ruder Finn said, “Ruder Finn has been at the forefront of leveraging technology to disrupt the world of communication. We have always invested in sectors that allow us to push the envelope and redefine the boundaries of storytelling. With a strong portfolio of top brands and companies in the blockchain, NFT, and Fintech segments in India, and a 12-member team of experts, we are focused on mastering the craft of the digital realm and bringing alive the experience for customers today. Backed by a strong in-house team and industry consultants, who are blockchain and metaverse experts across corporate, brand, and digital mediums, we are certain that we will be able to guide our clients to help strategically navigate the Metaverse and beyond.”
 
Demystifying the blockchain sector for industry experts and the uninitiated for greater outreach of brands and corporate, Web3 Connect will actively pursue multiple stakeholders of the dynamic and ever-evolving token-based economy. The vision is to grow their presence in the media and public sector, supporting corporate communication, consumer storytelling, brand advocacy, and policy to help catapult this sector to newer heights.

About Ruder Finn Group

Ruder Finn India and RF Thunder India are wholly owned by the Ruder Finn Group in India. With offices in New Delhi, Mumbai, Bangalore and Chennai, Ruder Finn Group is one of the largest independent integrated communication firms in the world, producing award-winning work at the intersection of content, creative and digital. With a strong network of affiliates across key locations in India, we help our clients engage with those vital to their success, delivering meaningful, measurable, business results through inspirational, data-driven, communications counsel and solutions. The group’s capabilities and expertise cover offerings across integrated communication, digital solutions and reputation management across the brand, lifestyle, corporate, healthcare, technology and enterprise sectors.

Qpisemi Announces AI 2.0 Processors Based on its Innovation in Integrated Photonics and Newer Software Paradigm

Bengaluru, Karnataka, India – Qpisemi (https://www.qpisemi.tech) today announced AI processors based on silicon photonics to fuel AI 2.0 technology and various other applications like bioinformatics, Drug discovery, AI modelling, optimization, metaverse, and manufacturing. AI 2.0 processors use optical processors to carry out neural-network calculations with photons instead of electrons. AI 2.0 Processors are code named AI20PXX will be 100x faster than GPUs for data centers. Qpisemi has 3 variants of AI20P targeted to specific applications. AI20P00 is targeted to Datacenter processing that would be providing 100x faster processing compared to GPUs. AI2001 is aimed for automotive and metaverse applications which would provide teraflops operations to enable fully autonomous vehicle along with AI 2.0 technology framework, which involves reliable software and automotive grade systems engineering. AI2002 is targeted at smaller form factor applications for security and surveillance. Apart from AI20P processors, Qpisemi and QpiAI will host AI 2.0 annual summit along with its ecosystem partners to develop AI 2.0 applications for Edge, Metaverse, transportation, and datacenters.

Green and sustainable Technology: There is a sustainability angle to this innovation from Qpisemi. There is study in 2019 that points, that training a certain deep neural network for NLP (natural-language processing) produced five times the CO2 emissions typically associated with driving an automobile over its lifetime. Apart from this, intelligence modeling using neurons has large limitations. Addressing these two issues with AI20P solutions stack can make it greener and most efficient AI technology in the world. With upcoming metaverse applications and increasing complexity of intelligence modelling, AI20P is a global need today. With advances in integrated photonics, AI20P technology stack will soon be with system integrators across applications providing us Green and sustainable AI Technology.

Silicon Photonics process research: Qpisemi has an objective to create innovations in process research and fabrication. Silicon photonics-based process research will immediately yield results for its product such as AI20P. Its process research will help it in miniaturing many of optics component and integrate it with electronics efficiently. Qpisemi research in integrated photonics device is also aimed at improving reliability and hence shifting to lower process nodes.

Dr Nagendra Nagaraja revealed, “AI 2.0 is more advanced technology than current DL/ML technologies available. AI 2.0 would enable efficient actionable information generation in real time, that would match close to human intelligence at certain tasks at the edge. AI 2.0 would model emergent behavior accurately which is not possible current with DL and ML technologies. This would enable accurate modelling of megastructure like spread of pandemic, economies, transportation networks, advanced metaverse applications and advanced manufacturing. AI 2.0 will have immense effect on manufacturing, advanced metaverse applications and it would change the way we handle supply chain. Number of mathematical operations required in AI 2.0 and latency requirement of these operations cannot be met by current electronics-based ML processors and GPUs. We need something that is much faster. Matrix multiplications in photonics domain is 100x faster than in digital regime. Photonics domains offer massive parallelism that is required for AI 2.0. Photonics is the future of AI. Arithmetic operations in photonics domain using light almost consumes no energy and it is 100x faster, generate very less heat. Amount of energy consumed by current GPUs, ML training and inference chips are unsustainable, and we do require processors which consumes lower energy and provides large throughput that is required for AI 2.0. However, problem with silicon photonics chips is that they are large, integration with electronics is a challenge. We have innovation to address both of these issues. We have technology to scale photonics chip from data centers to edge.”

Dr Nagendra Nagaraja further said, “Although silicon photonics computational layer and design to miniaturize is major driving factor for AI 2.0 technology enablement, we have to design new kind of compilers, software libraries, newer application interfaces, also newer system engineering techniques to enable AI 2.0.”

Qpisemi has built strong team for silicon photonics and is currently hiring for hardware and compiler design. It is expected to have 50+ strong engineering and research by Q4 of 2022 and is expected to have first sample of AI20P available by end of 2022 or early 2023, sampling with key customers. In 2022 Qpi Technology (parent of Qpisemi) subsidiaries QpiAI and SuperQ are all scheduled to tapeout multiple chips and hardware to feed into market demand for quantum chips and quantum communication.

PinakinPadalia, Co-founder and Director of Qpisemi suggested, “Along with discrete cryo electronics, which is getting taped out in 2022, we hope to have working chip for AI20P and also Quantum secure CPU ‘Prakhar’ at test chip and simulations levels respectively this year. We expect to build high quality R&D and business development teams at Qpisemi this year for scaling into production in 2023-25.” 

Huawei partners with CSA to fortify cyberspace and promote cybersecurity awareness among local enterprises

 

Singapore: help businesses, organisations, and enterprises in Singapore strengthen their cybersecurity posture, the Cyber Security Agency of Singapore (CSA) launched its new SG Cyber Safe Partnership Programme at the Singapore International Cyber Week (SICW) 2021 where global leading ICT provider Huawei is one of the ‘Advocate’ partners.

Guest of Honour for the event, Minister of State for Communications and Information, Mr Tan Kiat How, presented CEO of Huawei International, Mr Foo Fang Yong with an appreciation plaque to officiate the partnership between CSA and Huawei, as part of CSA’s SG Cyber Safe Partnership Programme. This programme is part of the broader Safer Cyberspace Masterplan launched by CSA in 2020, to raise the nation’s overall level of cybersecurity.

Coming on board the programme as an Advocate, Huawei will have a stronger and deeper level of collaboration with CSA, through co-developing programmes and conducting enterprise outreach that complement SG Cyber Safe initiatives. Huawei will work with CSA to jointly organise webinars for local enterprises on imperative cybersecurity topics, such as enterprise data backup and data protection. To raise cybersecurity awareness among local businesses and the wider community, Huawei will also develop informational social media content to be published on the company’s Singapore Facebook and LinkedIn channels.

As part of the collaboration, Huawei is also participating in industry consultations with CSA to contribute feedback on CSA’s proposed approach for the SG Cyber Safe Trustmark and mark of cyber hygiene.

“As more enterprises go digital with increased exposure to cyber threats, organisations must be well-equipped with the necessary tools and knowledge to mitigate cyber threats such as ransomware and supply chain attacks. Creating a safe cyberspace and robust digital economy requires collaboration among all players and stakeholders in the community,” said Mr Foo,

“As more enterprises go digital with increased exposure to cyber threats, organisations must be well-equipped with the necessary tools and knowledge to mitigate cyber threats such as ransomware and supply chain attacks. Creating a safe cyberspace and robust digital economy requires collaboration among all players and stakeholders in the community,” said Mr Foo, 

About Huawei Founded in 1987, Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. We have more than 197,000 employees, and we operate in more than 170 countries and regions, serving more than three billion people around the world.

Our vision and mission is to bring digital to every person, home and organization for a fully connected, intelligent world. To this end, we will drive ubiquitous connectivity and promote equal access to networks; bring cloud and artificial intelligence to all four corners of the earth to provide superior computing power where you need it, when you need it; build digital platforms to help all industries and organizations become more agile, efficient, and dynamic; redefine user experience with AI, making it more personalized for people in all aspects of their life, whether they're at home, in the office, or on the go. 

For more information, please visit Huawei online at www.huawei.com or follow us on:

 http://www.linkedin.com/company/Huawei 

http://www.twitter.com/Huawei

 http://www.facebook.com/Huawei 

http://www.google.com/+Huawei 

http://www.youtube.com/Huawe 

Grow your Wealth with ZEE Business

 

New Delhi: ZEE Business has continuously strived to empower viewers on smart decision-making related to investments, savings and spending. ZEE Business has an impressive line-up of experts in the market hours like no other. We analyze the markets and take a deep dive to decode the stock markets and their implications on the economy on Weekdays from 7 am to 3.30pm. ZEE Business continues to offer Information and Business Coverage in your own language.

Our shows like ‘Vignaharta Shares’ and ‘Market Friend Ganesha’ are very popular among the market community on ZEE Business. On the festive occasions ZEE Business shall continue to host a line-up of special shows and programming on the channel during the festival of Navrati, Dusheera, Mahurat Trading, Diwali and many more.

Anil Singhvi, Managing Editor, ZEE Business, says“ZEE Business always strives to empower the viewers on smart decision making that can yield them profits. Our USP is to provide relevant and Jargon free information to our viewers in the simplest language possible that shall help them make good investments. Special Programming shall continue this Dussehra(Vijiayadashami) that marks the end of the nine-day Navratri celebrations and we shall also include special programs on Mahurat Trading, Diwali and many more special shows this year.

GoDaddy Pro to Host EXPAND 2021 in India, It's Virtual Conference for the Web Designer and Developer Community

 

New Delhi, Delhi, India

GoDaddy (NYSE: GDDY), the company that empowers everyday entrepreneurs, is hosting EXPAND 2021 on the 24th of September for India’s web designer and developer community. GoDaddy EXPAND 2021 virtual event is an initiative by GoDaddy Pro, with a vision to support the growing web professional community in India in today’s digitally advancing environment. GoDaddy Pro is the company’s sub-brand dedicated to web designers and developers, giving them the tools, resources, and value to help them efficiently manage and grow their own and their client's businesses.

EXPAND 2021 is the second leg of the global event held in the U.S. earlier this year. This free-to-attend virtual event will offer a compact schedule of four hours, bringing together leaders from the Indian government including: Abhishek Singh, CEO, MyGov; prominent voices in the e-business industry including: Ankit Mehrotra, CEO & Co-founder, Dineout, Abhinav Jain, Co-founder and CEO, ALMOND & ATechnos and Kriti Aggarwal, Founder, Aanha Services; as well as members from the GoDaddy India team, to share best practices and real success journeys to help web professionals learn, network and deliver the best digital experiences with their clients.

Individual sessions at the event will cover varied topics including e-commerce opportunities, customer growth and retention, and advice on safeguarding business amidst any future global pandemics, among others. To help further digital readiness among the country’s youth and continue to create a pool of GoDaddy-certified web professionals, the event will also be presenting collective knowledge, opinions, and insights as inspiration from all the speakers, to help drive education and build a deeper understanding of GoDaddy Pro.

Commenting on the event, Nikhil Arora, Vice President and Managing Director, GoDaddy India, explains, “EXPAND 2021 was built by and for website designers and developers around the world. We created this event to help these makers of the web, share stories and inspire and motivate each other to stay ahead of changing customer and cultural needs. We want our audience to experience what it’s like being a web developer today, engage with fellow members of the community, and learn from industry experts on how to deliver for clients, while creating successful, sustaining web development businesses. I would highly encourage everyone looking to explore and create on the internet, to register for this event and take advantage of the unique, curated speaker sessions.”

Led by experienced professionals from GoDaddy, community partners, and featured guests, EXPAND 2021 India will provide educational information on topics related to building, designing, and maintaining a successful web development business. Register here to experience it all for free – https://bit.ly/3yewnzd.

GoDaddy offers an integrated suite of online products ranging from domain names, hosting, website building, email marketing, security protections, and an online store. GoDaddy offers 24/7 customer support, locally and in regional languages, to help guide customers in the growth of their venture, and to find the tools that best meet their needs.

About GoDaddy

GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com. 

IBM Unveils New Generation of IBM Power Servers for Frictionless, Scalable Hybrid Cloud

Bengaluru, Karnataka, India

•  New IBM Power E1080 server offers 2.5x greater per core performance vs x86-based servers[i]and sets a new world record SAP benchmark for 8-socket systems[ii]

•  Industry-first metering of Red Hat OpenShift and Red Hat Enterprise Linux for on-premises server planned to improve software licensing costs

IBM (NYSE: IBM) today announced the new IBM Power E1080 server, the first in a new family of servers based on the new IBM Power10 processor, designed specifically for hybrid cloud environments. The IBM Power10-equipped E1080 server is engineered to be one of the most secured server platforms and is designed to help clients operate a secured, frictionless[iii] hybrid cloud experience across their entire IT infrastructure.

The IBM Power E1080 server is launching at a critical time for IT. As organizations around the world continue to adapt to unpredictable changes in consumer behaviors and needs, they need a platform that can deliver their applications and insights securely where and when they need them. The IBM Institute of Business Value’s 2021 CEO Study found that, of the 3,000 CEOs surveyed, 56% emphasized the need to enhance operational agility and flexibility when asked what they’ll most aggressively pursue over the next two to three years[iv].

Many see the answer to this need in a hybrid cloud computing model, which combines on-premises resources with cloud-based infrastructure and can offer up to 2.5x greater value than a public cloud-only approach[v]. However, not all hybrid cloud models are designed equally.

"When we were designing the E1080, we had to be cognizant of how the pandemic was changing not only consumer behavior but also our customer's behavior and needs from their IT infrastructure," said Dylan Boday, VP of Product Management for AI and Hybrid Cloud. "The E1080 is IBM’s first system designed from the silicon up for hybrid cloud environments, a system tailor-built to serve as the foundation for our vision of a dynamic and secure, frictionless hybrid cloud experience."

"The more than expected duration of the pandemic has created heightened urgency in execution for businesses across industries. Organizations need to move with speed, agility, and the flexibility to react to changes in their customers’ needs in real-time while driving innovation and staying ahead of the competition. To achieve such agility, there will be an increasing mix of workloads on-premise and off-premise. While the latter is predominantly cloud-native, the former is getting transformed at a fast pace.”

“The newly launched IBM Power E1080 server is designed to be the backbone of a hybrid cloud platform that can provide maximum inter-operability and control to the clients. It will help for seamless deployment of workloads across the hybrid platform as well as faster development of new cloud-native applications, helping enterprises in India to scale their operation and deliver enhanced services to their customers. We see opportunity from BFSI, Telecom, Manufacturing, Retail, and Healthcare sectors for the IBM Power10 servers in India and our ecosystem partners will be an integral part of our go-to-market strategy. As part of our go-to-market strategy for Power10 server, we will also be reaching out to Independent Software Vendors who work with clients in a garage format to implement their solution through IBM servers," says Ravi Jain, Director - Server Sales, IBM India/South Asia.

The new IBM E1080 was designed to introduce several key features including:

•  Enhancements for hybrid cloud like planned industry-first, by the minute metering of Red Hat software including Red Hat OpenShift and Red Hat Enterprise Linux, 4.1x greater OpenShift containerized throughput per core vs x86-based servers[vi], and architectural consistency and cloud-like flexibility across the entire hybrid cloud environment to drive agility and improve costs without application refactoring. 

•  New hardware-driven performance improvements that deliver up to 50% more performance and scalability than its predecessor the IBM Power E980[vii], while also reducing energy use and carbon footprint of the E980, allowing customers to do more with less. The E1080 also features four matrix math accelerators per core, enabling 5x faster inference performance as compared to the E980[viii]. 

•  New security tools designed for hybrid cloud environments including transparent memory encryption so there is no additional management setup, 4x the encryption engines per core, allowing for 2.5x faster AES encryption as compared to the IBM Power E980[ix], and security software for every level of the system stack. 

•  A robust ecosystem of ISVs, Business Partners, and support to broaden the capabilities of the IBM Power E1080 and how customers can build their hybrid cloud environment, including a record-setting performance for SAP® applications in an 8-socket systemii. IBM is also launching a new tiered Power Expert Care service to help clients as they protect their systems against the latest cybersecurity threats while also providing hardware and software coherence and higher systems availability.

“IBM played a critical role as a technology partner during the merger of erstwhile Allahabad Bank with Indian Bank. With the amalgamation, IBM's enterprise-class Power servers and storage helped us address critical business requirements like multi-fold increase in transaction volumes, back-end processing load, resiliency, high availability & scalability across the deployed solution. This has become the strong foundation for ensuring an overall enhanced experience for our customers. IBM has pro-actively taken steps to fine-tune the OS parameters for achieving optimum performance for the Core Banking Operations on the IBM Power Systems. All of this was well planned and executed even during the peak pandemic time,” says Deepak Sarda, CTO, Indian Bank.

Frictionlessiii Hybrid Cloud Experience Drives Modernization on IBM Power E1080

The IBM Power E1080 server helps deliver on the customer demand for a frictionless hybrid cloud experience, with architectural consistency across the entire hybrid cloud estate to simplify management and seamlessly scale applications to meet the dynamic needs of today’s world.

“We have been long-time IBM Power users and are looking forward to being one of the first organizations to test the new IBM Power10-based E1080 system with our mission-critical applications,” said Klaus at FinanzInformatik. “The new server addresses our demands to continue delivering our services at scale with high resiliency requirements, including new levels of security and improved energy-efficiency. We are also keen to see how the new features can accelerate our journey to hybrid cloud and the infusion of AI into our business applications.”

When leveraging an IBM Power10-based server, like the E1080, with the cloud-based IBM Power Virtual Server in a hybrid cloud format, the architectural consistency across resources means the often-bespoke mission-critical applications that tend to reside on-premises can be moved into the cloud as workloads and needs demand. This is designed to help clients avoid the prohibitive costs and time required associated with refactoring for a different architecture.

The IBM Power E1080 also has the capability to scale instantly with Power Private Cloud for Dynamic Capacity, allowing users to scale up and down with unused CPU capacity as needed and only pay extra for the additional resources they used. This can help improve operational efficiency and flexibility while avoiding server sprawl and lengthy procurement processes by bringing a cloud-like payment model to the data center.

Further enhancing the cloud-like economics for local hardware, the IBM Power E1080 is the first on-premises system planned to support metering by the minute for both Red Hat Enterprise Linux and Red Hat OpenShift, extending capabilities already available on IBM Power Virtual Server. Together, this is designed for even greater customer control of when, how, and where their applications are deployed.

"Red Hat has long been committed to delivering choice to our customers, a critical component in how these organizations approach open hybrid cloud deployments. Our collaboration with IBM on Power10 will serve as a continuation of this commitment to support a broad range of architectures," said Stefanie Chiras, senior vice president, Platforms Business Group, Red Hat. "As an architectural foundation for Red Hat Enterprise Linux and Red Hat OpenShift deployments on-premises metering, IBM Power will offer the scale and flexibility to help customers realize the benefits of open hybrid cloud."

Through the close synergy with Red Hat, the IBM Power E1080 offers 4.1x greater OpenShift containerized throughput per core vs compared x86-based servers, allowing for more workloads to be deployed simultaneously within a single system.