Ozonetel Launches Speech Recognition on CloudAgent

Ozonetel Systems, the pioneer in Cloud Communications in India has launched Speech Recognition on CloudAgent, the Contact Centre Solution.

Last year, Ozonetel acquired the speech recognition business of Yantra Software, a provider of speech and voice technology products and services.  The objective was to integrate their speech capabilities into the core KooKoo platform so that KooKoo developers can start building speech applications for providing quality services at a lower cost to its customers. Ozonetel has spent close to a year rigorously testing the software with its platform using various dialects and trying to make the system foolproof before launching it to the end customers.

You can check out a small demo by calling 040-30247041. It will ask you to say a number from 1 to 9. Say a number from 1 to 9 and wait. The IVR will repeat the number spoken by you.
We are moving from "Please press 1 for Sales or 2 for Support" to "Please say 1 for sales or 2 for support". It will not be long before the IVR says "Please say Sales or Support"

Compared to Google & Siri, this might seem to be quite a basic solution but our approach to speech is to make it easily available to the end users without them knowing how speech recognition works. Ozonetel will be rolling out multiple domain specific word packs for cities/state, grocery, banking, insurance etc. These would be already trained and tested for accuracy, and our team will continuously monitor and improve it for better accuracy.

With the launch of Speech Recognition, Ozonetel will redefine the whole IVR experience for the end customers. The technology can immensely benefit businesses who are trying to reach the base of the pyramid market segments. People who cannot read and write, can now verbally respond to the IVR prompts instead of having to feed in digits through the mobile keypad. The IVR prompts can be in the local language. Our vision is to solve the customer communication problems for businesses and this is another big leap in this direction. The reach and impact that the speech recognition technology can provide can be humongous.
Some of the immediate benefits can be summed up as follows:

• Businesses can market their services to rural population without having to worry about the education level of such target audiences.
• Banks can use speech recognition services to reach out to unbanked people to bank on feature phones using IVR and they can be authenticated using speech bio metrics.
• Urban audiences can now also use the speech recognition to go respond to the IVR prompts because they won’t have to keep moving the phone away from the ear to look at the keypad and feed in the digits. They can be using an IVR service even while driving.

Ozonetel in its constant endeavour to innovate and provide the best technology solutions to its customers is now helping businesses improve the way they “speak” and “listen” to their customers.

IBSFINtech launches ‘Treasury on Cloud’ for SMEs in India

     An innovative self-sufficient solution for treasury management designed for MSMEs in India

 IBSFINtech, the leading provider of niche financial software for Forex, Treasury and Trade Finance management, is pleased to announce launch of ‘Treasury on Cloud’, an innovative approach to treasury management designed for MSMEs in India.

IBSFINtech received an overwhelming response at a recent launch and participation at CII Summit in Kolkata titled ‘Empowering SMEs Through Addressing Their Financing Needs’.

IBSFINtech’s ‘Treasury on Cloud’ product offering is designed to particularly drive the Government of India’s Make in India campaign more effectively, by empowering MSMEs in effective management of treasury & trade finance functions and helping them achieve higher growth and scale.

Speaking on the occasion, Haresh Patel, Member - Advisory Board, IBSFINtech, said “We are excited to launch ‘Treasury on Cloud’, designed to assist MSMEs in effective management of market risks, that too with a nominal investment. Treasury on Cloud is a self-sufficient solution to address needs of Micro, Small and Medium Enterprises of the country. It is an ideal solution for MSMEs as it requires no capital expenditure, allows for rapid implementation, and no risk owing to the pay-as-you-go model!”

Amit Tripathi, Deputy Director at CII, said, “IBSFINtech is a technology company with strong presence in niche financial software solutions. CII provided a platform for IBSFINtech to launch their innovative treasury product offering on cloud, designed to suit the requiremnts of the MSME segment in the country.”

He further added, “MSME is the most critical and fastest growing segment in the country, and with enhanced support from Government of India via the Make In India campaign, MSMEs expansion is inevitable. I believe IBSFINtech can play a pivotal role in supporting MSMEs via their innovative product portfolio in treasury and trade finance management. ”

IBSFINtech’s next-gen products, Innovative TreasuryTM Solution & Innovative Trade FinanceTM Solution have seen an exciting response in the industry.

Both the solutions are being subscribed by some of India’s leading retail chains and stores. The corporate treasury implementations are currently being used by varied customers including publishers, manufacturers, service providers and numerous other verticals.

About IBSFINtech  -  http://ibsfintech.com/

IBSFINtech (IBSFINtech India Pvt. Ltd) is a Bangalore based organization specializing in providing niche products in the area of Forex & Treasury and Trade Finance for corporate sector. IBSFINtech has a suite of products for treasury operation such as currency, money, commodity, gold bullion trading and derivatives of vanilla and exotic types. The products are seamlessly integrated with each and also with ERP solution of SAP, Oracle financial etc. The company has Trade Finance solution catering exporters/importers dealing in diamonds, gold, cashew nuts, Steel and garments etc.,  Group has dedicated technical as well as domain experts. IBSFINtech has it corporate office in Bangalore with a branch office at Mumbai with necessary infrastructure.