Verloop.io partners with WebEngage to empower brands to build engaging customer experiences

Verloop.io, the leading Conversational AI platform for Customer Support automation, announced today that it has partnered with WebEngage, a full-stack Retention Operating System, for consumer businesses. 

WebEngage customers can now useVerloop.io to send out their transactional and promotional messages via their WhatsApp channel by hyper-personalizing the content based on user behaviour. This enables the customer to start a conversation from end users which will be taken care of by verloop chat bots. 

"WebEngage is a leader in the user retention and customer engagement and we're excited to be working with the company to extend the channel capabilities of Verloop.io platform," says Gaurav Singh, Founder & CEO, Verloop.io. "This partnership will enable brands to seamlessly build automation on their channels from one dashboard.” 

Avlesh Singh, Co-founder & CEO, WebEngage, said, “The next leg of innovation in customer support will be driven by hyper personalisation and Verloop.io is revolutionising customer support with their disruptive conversational AI. We will together build engaging customer experiences while delivering on our goal to enable young brands leverage technology and slingshot their businesses. Forward looking brands must rely on technology to build disruptive solutions that provide delightful experiences to their customers and we’re excited to be working with Verloop.io to empower our customers to do just that."

WebEngage, is a new age Retention Operating System, making it easy for businesses to build customer engagement journeys.With Verloop.io, enterprises can easily start automating their customer support while integrating with 140+ tools across back-end systems, marketing, sales, point-of-sale.

Combined with the power of the WebEngage platform, businesses can build next-generation customer experiences at every touchpoint and create meaningful, memorable customer journeys. 

About WebEngage

WebEngage is a new age Retention Operating System, a single suite for marketers to store user data, provide actionable insights, orchestrate omnichannel campaigns by leveraging user insights to provide a hyper-personalized end-user experience. The platform helps brands drive more revenue from existing customers and anonymous users across 10 communication channels. WebEngage goes above and beyond a marketing automation platform and powers the user engagement for thousands of enterprise brands worldwide, working across several industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, Online Retail. The key clientele includes marquee brands like Unilever, L'Oréal, Bajaj Auto, Unacademy, Myntra, Pluralsight, Pepperfry, Junglee Games, HT Media, FirstCry, eXtra Stores and GoIbibo and many more.

About Verloop.io 

Verloop.io is the world's leading customer support automation platform that enables businesses to deliver delightful support experiences to their customers across channels. Verloop.io helps brands securely, effortlessly, and accurately scale up their customer support and is used by over 5,000 brands globally, including Decathlon, Cleartrip, Dar Al Arkan, Fetchr, Livpure, Adani Capital, DSP Mutual Fund, Rentomojo, Scripbox, and many more.

Powered by Blockchain Technology, Ruder Finn Starts an All-New Service - Web3 Connect, Offering Expertise in Crypto, NFTs, and Metaverse

New Delhi, Delhi, India – Strengthening its commitment to redefining communication with a technology-first approach, the global integrated communications consultancy, Ruder Finn India launched Web3 Connect. With a focus on upcoming sectors like Crypto, Metaverse, and NFT, the new service aims to assist and support brands with their storytelling, leveraging the firm’s wealth of knowledge in core and evolving technologies in the market.

Delivering comprehensive and integrated communications strategies, Web3 Connect brings impactful storytelling to brands to build points of resonance to help clients stand apart, across traditional and digital platforms. Additionally, will also engage in proactive conversations with developers, regulatory bodies, enterprises, and governments to drive advocacy programmes and create an impact.
                                                                                            
Speaking about the announcement, Atul Sharma, Managing Director, Ruder Finn said, “Ruder Finn has been at the forefront of leveraging technology to disrupt the world of communication. We have always invested in sectors that allow us to push the envelope and redefine the boundaries of storytelling. With a strong portfolio of top brands and companies in the blockchain, NFT, and Fintech segments in India, and a 12-member team of experts, we are focused on mastering the craft of the digital realm and bringing alive the experience for customers today. Backed by a strong in-house team and industry consultants, who are blockchain and metaverse experts across corporate, brand, and digital mediums, we are certain that we will be able to guide our clients to help strategically navigate the Metaverse and beyond.”
 
Demystifying the blockchain sector for industry experts and the uninitiated for greater outreach of brands and corporate, Web3 Connect will actively pursue multiple stakeholders of the dynamic and ever-evolving token-based economy. The vision is to grow their presence in the media and public sector, supporting corporate communication, consumer storytelling, brand advocacy, and policy to help catapult this sector to newer heights.

About Ruder Finn Group

Ruder Finn India and RF Thunder India are wholly owned by the Ruder Finn Group in India. With offices in New Delhi, Mumbai, Bangalore and Chennai, Ruder Finn Group is one of the largest independent integrated communication firms in the world, producing award-winning work at the intersection of content, creative and digital. With a strong network of affiliates across key locations in India, we help our clients engage with those vital to their success, delivering meaningful, measurable, business results through inspirational, data-driven, communications counsel and solutions. The group’s capabilities and expertise cover offerings across integrated communication, digital solutions and reputation management across the brand, lifestyle, corporate, healthcare, technology and enterprise sectors.

Qpisemi Announces AI 2.0 Processors Based on its Innovation in Integrated Photonics and Newer Software Paradigm

Bengaluru, Karnataka, India – Qpisemi (https://www.qpisemi.tech) today announced AI processors based on silicon photonics to fuel AI 2.0 technology and various other applications like bioinformatics, Drug discovery, AI modelling, optimization, metaverse, and manufacturing. AI 2.0 processors use optical processors to carry out neural-network calculations with photons instead of electrons. AI 2.0 Processors are code named AI20PXX will be 100x faster than GPUs for data centers. Qpisemi has 3 variants of AI20P targeted to specific applications. AI20P00 is targeted to Datacenter processing that would be providing 100x faster processing compared to GPUs. AI2001 is aimed for automotive and metaverse applications which would provide teraflops operations to enable fully autonomous vehicle along with AI 2.0 technology framework, which involves reliable software and automotive grade systems engineering. AI2002 is targeted at smaller form factor applications for security and surveillance. Apart from AI20P processors, Qpisemi and QpiAI will host AI 2.0 annual summit along with its ecosystem partners to develop AI 2.0 applications for Edge, Metaverse, transportation, and datacenters.

Green and sustainable Technology: There is a sustainability angle to this innovation from Qpisemi. There is study in 2019 that points, that training a certain deep neural network for NLP (natural-language processing) produced five times the CO2 emissions typically associated with driving an automobile over its lifetime. Apart from this, intelligence modeling using neurons has large limitations. Addressing these two issues with AI20P solutions stack can make it greener and most efficient AI technology in the world. With upcoming metaverse applications and increasing complexity of intelligence modelling, AI20P is a global need today. With advances in integrated photonics, AI20P technology stack will soon be with system integrators across applications providing us Green and sustainable AI Technology.

Silicon Photonics process research: Qpisemi has an objective to create innovations in process research and fabrication. Silicon photonics-based process research will immediately yield results for its product such as AI20P. Its process research will help it in miniaturing many of optics component and integrate it with electronics efficiently. Qpisemi research in integrated photonics device is also aimed at improving reliability and hence shifting to lower process nodes.

Dr Nagendra Nagaraja revealed, “AI 2.0 is more advanced technology than current DL/ML technologies available. AI 2.0 would enable efficient actionable information generation in real time, that would match close to human intelligence at certain tasks at the edge. AI 2.0 would model emergent behavior accurately which is not possible current with DL and ML technologies. This would enable accurate modelling of megastructure like spread of pandemic, economies, transportation networks, advanced metaverse applications and advanced manufacturing. AI 2.0 will have immense effect on manufacturing, advanced metaverse applications and it would change the way we handle supply chain. Number of mathematical operations required in AI 2.0 and latency requirement of these operations cannot be met by current electronics-based ML processors and GPUs. We need something that is much faster. Matrix multiplications in photonics domain is 100x faster than in digital regime. Photonics domains offer massive parallelism that is required for AI 2.0. Photonics is the future of AI. Arithmetic operations in photonics domain using light almost consumes no energy and it is 100x faster, generate very less heat. Amount of energy consumed by current GPUs, ML training and inference chips are unsustainable, and we do require processors which consumes lower energy and provides large throughput that is required for AI 2.0. However, problem with silicon photonics chips is that they are large, integration with electronics is a challenge. We have innovation to address both of these issues. We have technology to scale photonics chip from data centers to edge.”

Dr Nagendra Nagaraja further said, “Although silicon photonics computational layer and design to miniaturize is major driving factor for AI 2.0 technology enablement, we have to design new kind of compilers, software libraries, newer application interfaces, also newer system engineering techniques to enable AI 2.0.”

Qpisemi has built strong team for silicon photonics and is currently hiring for hardware and compiler design. It is expected to have 50+ strong engineering and research by Q4 of 2022 and is expected to have first sample of AI20P available by end of 2022 or early 2023, sampling with key customers. In 2022 Qpi Technology (parent of Qpisemi) subsidiaries QpiAI and SuperQ are all scheduled to tapeout multiple chips and hardware to feed into market demand for quantum chips and quantum communication.

PinakinPadalia, Co-founder and Director of Qpisemi suggested, “Along with discrete cryo electronics, which is getting taped out in 2022, we hope to have working chip for AI20P and also Quantum secure CPU ‘Prakhar’ at test chip and simulations levels respectively this year. We expect to build high quality R&D and business development teams at Qpisemi this year for scaling into production in 2023-25.”